Using your phone abroad; Use your Virgin Media O2 ID. Order by midnight for free next working day delivery. Check out now. help; To start a group message, follow these steps: Tap on the messaging icon. Enter the names or numbers of the users you want to include in your group chat. Name the group (optional). To name the group, use the > button on the top right to display a text box where you can enter the name. Use the > button or click start group chat to start the Select the Virgin SIM toolkit option. Depending on the SIM slot the SIM is in this may be ‘Virgin’ or ‘Virgin2’. Select Roaming. Select Select Mode. Select Manual. Select International. iPhone or iPad with a Physical SIM. Select Settings from the Home Screen. Select Mobile Data. After this, you’re only responsible for paying up to £100 in unauthorised use beyond your allowance. As an added precaution, backup any personal data and media – photos, videos, documents and other info. – before your trip. Using your internet abroad can be expensive (if you're not careful). 1 ACCEPTED SOLUTION. If using an iPhone, change your data apn to "mobile.o2.co.uk". I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. If using an iPhone, change your data apn to "mobile.o2.co.uk If you can connect to other applications on your data network, but not WhatsApp, it could be that your mobile provider has configured your wireless access points to block certain chat applications. Try this if WhatsApp still will not work on data only: Contact your mobile provider and ask them about different access point settings to run chat Hi, I’m currently in Germany and my data is not working even though it’s included in my contract. I’ve turned mobile data roaming on and changed the apn but it’s still doesn’t work. There is an E symbol on the top left of my screen when I turn the data on. I’m not sure how to fix this. Please help, Options. on ‎21-11-2022 13:22. This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202. Click Here For Social Media Support Links VirginmediaO2 THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS. Q0Jpd15.